1. How do I reserve the items I want?
To reserve items, please contact us as soon as you're ready. We'll reserve your items with a deposit.
We take a limited number of events per week. Our capacity is 400 glasses for an event or approximately 125 full place settings.
2. How does payment work?
We'll reserve your items with a 50% non-refundable deposit. The balance is due 14 days before the event.
3. Can I pick up the items I want?
Yes, pick-up on items is free. We're located in the Embry Hills area (Atlanta/Doraville).
4. Can my items be delivered?
Yes, delivery is calculated at $0.25 per mile and $0.25 per minute from the service address (3717 Evans Dale Dr., Atlanta, GA 30340) x 4 trips. A 10 mile drive and 20 minute trip will be $30.
4. What do I do if an item breaks?
Items break from time to time. It's not fun, but it happens. The replacement cost charge is five times the rental cost unless stated differently in the rental agreement.
5. Can I have all of the same glass color & style?
Depending on the size of the event, we typically do not have enough glasses in one exact design and color. Finding vintage glassware is a process of locating these beautiful pieces along the way and building them into a collection. Even when we find the "same" glasses, they can actually vary in their height and dye lot. Sometimes the same style glasses next to each other can even look a little different. This is why we work in color families to achieve eye catching displays in the quantities you need.
6. What if I change my mind on my colors? Need more? Or need less?
As long as we have what you need, we'll do whatever we can to accommodate your request. Let us know asap of any changes you need to make so we can better assist.
7. How long is my rental period good for?
Your rental period and web stated pricing cover three days of rental. This is to afford you the flexibility for Day 1 to be the 'staging' day. Day 2 is the 'event' day. Day 3 is the 'clean up /event tear down' day. If you need items longer, this can be added to the quote and put into the rental agreement.
8. What if it rains?
It's good luck, right? Just like you'll have a backup plan for rain on your event day... You should include your rental items in your back up plan. Most items easily transport inside to your alternative rain location.
9. Do you offer china or plate rentals?
Yes. We have a large selection of mismatched plates and mismatched flatware (gold or stainless steel). Our typical package includes 1 Dinner Plate, 1 Dessert Plate & Flatware Set (fork, knife & spoon).
10. Why should I rent instead of buy?
Ah-hem... Speaking from personal experience... Trying buy all of your own items for your wedding isn't as easy and fun as you think. Some brides (finger also pointed at myself) think, 'why rent an item when I can buy it for a few bucks more or possibly try and make it for less?' Typically renting provides you the ability to have nicer things for the same or less cost than buying them. You don't want to have tons of wedding items left over to figure out what to do with when you're done. Let your vendors bring your items in & then take them away for you. Remove as many DIY projects as you can & rent items when possible.
11. Any advice?
Sure. Here's a short list of things we thought might be useful (a.k.a learned the hard way)...
We would advise you to use a photographer & videographer recommended by a friend or that you've fully researched. See if you can spring for the second photographer. If your photographer is spread too thin, all of your special details might not make it to the photos.
Good news, we had an amazing Atlanta based caterer that really elevated our guests' experience. We refer anyone to them that will listen!
Make sure your planner knows to set aside time for you to visit with guests. We had people come to the wedding & give money that we did not even get to meet. *face palm*
12. Ok, let's get this back on track...
Let us know how we can make your event easy & special!